Privacy Policy
Last Updated: [21/10/2025]
1. Introduction
Welcome to Beacon AI Solutions (“we,” “our,” “us”). We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://beaconaisolutions.io and related services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable international data protection laws.
2. Who We Are
Business Name: Beacon AI Solutions
Address: Cathargoed Uchaf, Golden Grove, Carmarthen, SA32 8LY, United Kingdom
Contact Email: [email protected]
Website: https://beaconaisolutions.io
Jurisdiction: United Kingdom
If you have any questions or concerns about your privacy or this policy, please contact us at [email protected].
3. Information We Collect
We collect and process the following types of personal data:
User Inputs and Conversations – Content you provide when interacting with our AI systems.
Contact Information – Such as your name, email address, and other contact details.
Payment Information – Necessary billing and payment data for service transactions.
Usage Data – Technical information such as IP address, device type, and browser data collected automatically for analytics and service improvement.
We do not intentionally collect or process sensitive personal data (e.g., health, biometric, or racial data).
4. How We Use Your Data
We process personal data only for legitimate business purposes, including:
Providing and managing our AI-based services.
Improving our AI models and algorithms (using anonymised data).
Responding to customer inquiries and providing support.
Processing payments and maintaining service accounts.
Marketing and service updates (with opt-out options).
Complying with legal obligations and resolving disputes.
5. AI Model Training and Anonymisation
Beacon AI Solutions may use anonymised and aggregated user inputs to improve and fine-tune AI systems.
We ensure that:
No personally identifiable information is used in AI training.
Data is processed in a way that prevents re-identification.
AI outputs are monitored to maintain data integrity and compliance.
We do not use personal data for automated decision-making or profiling.
6. Legal Bases for Processing
We process your data under the following lawful bases:
Contractual necessity: to provide our services to you.
Legitimate interests: to improve services and ensure platform security.
Consent: for marketing communications and optional data uses.
Legal obligation: to comply with UK and EU regulatory requirements.
7. Third-Party Services
We use reputable third-party providers to support our operations, including:
Go High Level – CRM and marketing automation.
OpenAI – AI processing and conversational model support.
Grok and ChatGPT – AI enhancement and language model integration.
These providers process data on our behalf under strict data protection terms and do not have permission to use your data for their own purposes.
We do not share user data with any unaffiliated third parties.
8. Data Retention
We retain personal data only as long as necessary to:
Provide our services.
Fulfill contractual or legal obligations.
Resolve disputes and enforce agreements.
When data is no longer required, it is securely deleted or anonymised.
9. Data Security
We take your security seriously and employ robust technical and organizational safeguards, including:
Data encryption in transit and at rest.
Access controls and authentication measures.
Pseudonymization and minimization of stored data.
Regular security audits and system reviews.
10. International Data Transfers
Your personal data is processed and stored within the United Kingdom.
We do not transfer personal data internationally. If this changes, we will ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place.
11. Your Rights
Under applicable data protection laws, you have the right to:
Access your personal data.
Correct or update inaccurate information.
Request deletion of your personal data.
Object to certain types of processing.
Withdraw consent to marketing communications.
To exercise your rights, contact us at [email protected]. We may require proof of identity before processing your request.
12. Cookies and Tracking Technologies (Optional Section)
Would you like me to include cookie usage details here (for analytics, preferences, or session management)?
If yes, I’ll add a compliant section explaining cookie types, consent, and management options.
13. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The revised version will be posted on our website with an updated “Effective Date.” Continued use of our services after any update constitutes acceptance of the revised policy.
14. Contact Us
For any questions or concerns regarding this Privacy Policy or your personal data, please contact:
Privacy Officer – Beacon AI Solutions
📍 Cathargoed Uchaf, Golden Grove, Carmarthen, SA32 8LY, United Kingdom
📧 Email: [email protected]